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This is the third in a series of evaluation reports for a three-year formative evaluation of the Greater Hartford Reentry Welcome Center (GH-RWC) comprising both process and outcome findings. The purpose of this formative evaluation is to identify what is and what is not working well and to provide strategic recommendations for areas needing improvement and to leverage emergent promising practices. This Year Three report provides the data and findings from CPA's RWC database, observations, surveys, and interviews for the period starting September 17, 2020 through September 17, 2021. The report also includes supplemental findings for the first two quarters of 2022, as the GH-RWC administration began to expand staffing and programming, and to prepare for moving to a new location that could accommodate the growth of the Center. The challenges that were experienced in Years Two and Three are being actively addressed by CPA, so many of the recommendations listed in the Year Three evaluation are already underway in Year Four.
The Greater Hartford Reentry Welcome Center (GH-RWC), located at Hartford City Hall, serves as a centralized hub for anyone with a history of incarceration to receive basic information and assistance, and referrals to other essential services in the Greater Hartford region. The Reentry Welcome Center Program prioritizes care continuity and ongoing case management services for people who are released from prison or jail at the end of their sentence. The goals of this process evaluation report are to document the successes and challenges of implementing the GH-RWC in its second year of operation from September 17, 2019 to September 17, 2020.
The Greater Hartford Reentry Welcome Center (GH-RWC) officially opened its doors on September 17, 2018. Community Partners in Action administers the Center with in-kind support from the City of Hartford, the Connecticut Department of Correction, the Connecticut Judicial Branch-Court Support Services Division and over thirty community based organizations. The GH-RWC's mission is to ensure that "individuals returning home will have access to support, information, resources, and referrals to vital services in one location. These services are key to an individual's successful reintegration back into our community." This report presents process evaluation findings from the first year of implementation. Its purpose is to identify what is and what is not working well and to provide strategic recommendations for areas needing improvement and to leverage emergent promising practices. This is the first in a series of reports for a three-year formative evaluation comprising process and outcome findings.