HAP 2007 Humanitarian Accountability and Quality Management Standard

The HAP Standard is a tool that seeks to measure: 1) Accountability and quality commitments made by an aid agency; 2) Quality management system–the processes used by the aid agency to achieve the commitments made; 3) Quality of service–as defined by disaster survivors, affected communities, partners, aid practitioners and other specified stakeholders. In order to achieve certification, an agency will demonstrate that it meets the 6 benchmarks and 19 requirements in the HAP Standard. These cover the three areas mentioned above, with specific attention to continual improvement. Designed for use by practitioners, researchers and donors, the Guide to the HAP Standard provides practical advice for improving the quality and accountability of humanitarian action. For agencies seeking HAP certification, it is an indispensible resource. The Additional Tools (in the Find Out More box) links directly to the Annex section of the Guide, which includes sample surveys, checklists, indicators, quality assurance tests, SWOT, and guidance on: conducting interviews, observations, focus groups; engaging communities; setting up feedback mechanisms; and holding lessons learned meetings.