This is a tool for obtaining feedback on a program's perception by various stakeholders (it can be applied at different points along the development value chain, between funders and grantees, and between organizations and their primary constituents). It uses a questionnaire to collect perceptions from organizations' constituents on key aspects of the organizations' performance. The questionnaire is administered simultaneously to a comparable constituency group for a cohort of similar organizations.
Practical Innovations in Accountability: Comparative Constituency Feedback
by Alex Jacobs
May 1, 2017